How can companies measure the effectiveness of their customer service team's transition into CX Ambassadors, and what key performance indicators should they track to ensure success in delivering exceptional customer experiences?

Companies can measure the effectiveness of their customer service team's transition into CX Ambassadors by tracking key performance indicators such as customer satisfaction scores, net promoter scores, customer retention rates, and response times. These metrics can help gauge the team's impact on overall customer experience and loyalty. Additionally, companies can conduct regular customer feedback surveys to gather insights on the quality of interactions and identify areas for improvement. Monitoring employee engagement and training completion rates can also provide valuable insights into the team's readiness to serve as CX Ambassadors.