How can companies measure the success of their CX Ambassadors in utilizing digital channels to enhance customer satisfaction and loyalty, and what key metrics should be taken into consideration when evaluating their performance in this area?

Companies can measure the success of their CX Ambassadors in utilizing digital channels by tracking key metrics such as customer satisfaction scores, customer retention rates, and Net Promoter Score (NPS). They can also evaluate their performance by monitoring response times, resolution rates, and feedback from customers on their interactions. Additionally, companies can assess the impact of CX Ambassadors on revenue growth and customer lifetime value to gauge their effectiveness in enhancing customer satisfaction and loyalty through digital channels.