How can a CX ambassador effectively measure the success of the improvements made in the customer experience based on feedback collected, and what strategies can be implemented to sustain these improvements in the long term?

A CX ambassador can effectively measure the success of improvements in customer experience by analyzing key metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also track customer feedback trends over time to see if improvements are leading to positive outcomes. To sustain these improvements in the long term, the ambassador can implement strategies such as continuous monitoring of customer feedback, regular training for employees on delivering exceptional customer service, and adapting to changing customer needs and preferences. Additionally, seeking feedback from customers on a regular basis and incorporating their suggestions into future improvements can help ensure long-term success in customer experience.