How can companies measure the success of their CX ambassadors in driving customer satisfaction and loyalty, and what strategies can they implement to continuously improve their performance in this role?

Companies can measure the success of their CX ambassadors in driving customer satisfaction and loyalty by tracking key performance indicators such as customer feedback, Net Promoter Score, and customer retention rates. They can also conduct regular surveys and focus groups to gather insights on the impact of CX ambassadors on customer experience. To continuously improve their performance, companies can provide ongoing training and development opportunities for CX ambassadors, implement feedback mechanisms for continuous improvement, and recognize and reward top-performing ambassadors to incentivize excellence in customer service.