How can companies measure the success and impact of their CX ambassadors on customer experience and brand loyalty, and what key performance indicators should be used to track their effectiveness?

Companies can measure the success and impact of their CX ambassadors on customer experience and brand loyalty by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and referral rates. Additionally, companies can analyze social media engagement, customer feedback, and sales data to gauge the impact of CX ambassadors. By regularly monitoring these KPIs, companies can assess the effectiveness of their CX ambassadors in enhancing customer experience and driving brand loyalty.