How can companies measure the success and effectiveness of their customer service team's transition to CX Ambassadors in building long-lasting relationships with customers, and what key performance indicators should be considered in evaluating their performance?

Companies can measure the success of their customer service team's transition to CX Ambassadors by tracking metrics such as customer satisfaction scores, customer retention rates, and Net Promoter Score. Key performance indicators to consider in evaluating their performance include response time, resolution time, first contact resolution rate, and customer feedback. Additionally, monitoring the number of repeat customers, referrals generated, and overall customer loyalty can provide insights into the team's effectiveness in building long-lasting relationships with customers.