How can CX ambassadors effectively measure the ROI of their innovation strategies when incorporating customer feedback from various channels, and what key metrics should they focus on to ensure success in maintaining a competitive edge in the market?

CX ambassadors can effectively measure the ROI of their innovation strategies by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. By analyzing feedback from various channels, such as surveys, social media, and customer service interactions, they can gain valuable insights into customer preferences and pain points. By focusing on these key metrics, CX ambassadors can ensure success in maintaining a competitive edge in the market by continuously improving their products and services to meet customer needs and expectations.