How can companies measure the impact of their CX Ambassador program on overall customer satisfaction and brand loyalty?

Companies can measure the impact of their CX Ambassador program on overall customer satisfaction and brand loyalty by tracking key metrics such as Net Promoter Score (NPS), customer feedback scores, and customer retention rates before and after implementing the program. They can also conduct surveys or focus groups with customers to gather qualitative feedback on their interactions with CX Ambassadors and their overall perception of the brand. Additionally, companies can analyze sales data and customer behavior patterns to see if there is a correlation between the program and increased customer loyalty and satisfaction.