How can companies measure the impact of their CX ambassador program on overall customer satisfaction and loyalty?

Companies can measure the impact of their CX ambassador program on overall customer satisfaction and loyalty by tracking key performance indicators such as Net Promoter Score, customer retention rates, and customer feedback. They can also conduct surveys and gather qualitative feedback from customers who have interacted with CX ambassadors to understand their experience. Additionally, companies can analyze customer behavior and purchase patterns before and after implementing the program to assess its impact on loyalty. Regularly monitoring and analyzing these metrics will provide insights into the effectiveness of the CX ambassador program in driving customer satisfaction and loyalty.