How can businesses measure the impact and success of their CX Ambassador program in terms of customer satisfaction and loyalty?

Businesses can measure the impact and success of their CX Ambassador program by tracking key metrics such as Net Promoter Score, customer feedback and reviews, customer retention rates, and repeat purchase behavior. They can also conduct surveys and focus groups to gather direct feedback from customers about their experience with the program. Additionally, businesses can analyze customer engagement and interaction with the ambassadors on social media platforms and other communication channels to gauge the program's effectiveness in building customer loyalty and satisfaction.