How can a company measure the impact of their CX Ambassador's efforts on overall customer loyalty and retention rates across different channels?

A company can measure the impact of their CX Ambassador's efforts on overall customer loyalty and retention rates by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct customer surveys and feedback sessions to gather insights on the effectiveness of the CX Ambassador's interactions. Additionally, analyzing customer behavior and engagement metrics across different channels can provide valuable data on the impact of the CX Ambassador's efforts on customer loyalty and retention. Regularly reviewing and analyzing these metrics will help the company understand the correlation between the CX Ambassador's activities and overall customer loyalty and retention rates.