How can a company measure the impact of their CX Ambassador's engagement efforts on customer loyalty and retention across different channels?

A company can measure the impact of their CX Ambassador's engagement efforts on customer loyalty and retention by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also analyze customer feedback and sentiment across different channels to gauge the effectiveness of the CX Ambassador's interactions. Additionally, conducting surveys or interviews with customers who have interacted with the CX Ambassador can provide valuable insights into the impact on loyalty and retention. By comparing these metrics before and after the CX Ambassador's engagement efforts, the company can assess the overall impact on customer loyalty and retention across different channels.