How can a CX ambassador effectively measure the impact of their conflict resolution efforts on improving the overall customer experience and loyalty within a company?

A CX ambassador can measure the impact of their conflict resolution efforts by tracking key metrics such as customer satisfaction scores, repeat customer rates, and customer feedback. They can also conduct surveys or interviews to gather direct input from customers on their experience. Additionally, monitoring customer complaints and resolutions can provide insights into the effectiveness of their conflict resolution strategies. Finally, comparing data before and after implementing conflict resolution initiatives can help determine the impact on overall customer experience and loyalty within the company.