How can companies effectively measure the impact of their CX Ambassadors on customer satisfaction and loyalty, and what key performance indicators should be considered when evaluating their performance?

Companies can effectively measure the impact of their CX Ambassadors on customer satisfaction and loyalty by tracking metrics such as Net Promoter Score, customer retention rates, and customer feedback. Key performance indicators that should be considered when evaluating their performance include response time to customer inquiries, resolution rate of customer issues, and overall customer satisfaction ratings. Additionally, monitoring the number of positive customer reviews and referrals generated by CX Ambassadors can provide valuable insights into their impact on customer loyalty. Regularly analyzing these KPIs can help companies assess the effectiveness of their CX Ambassador program and make necessary adjustments to improve customer satisfaction and loyalty.