How can companies effectively measure the impact of their CX ambassadors' efforts on overall customer satisfaction and loyalty, and use this data to continuously improve the customer experience they provide?

Companies can measure the impact of their CX ambassadors' efforts on customer satisfaction and loyalty by collecting feedback from customers through surveys, reviews, and other feedback channels. They can also track key performance indicators such as customer retention rates, Net Promoter Score, and customer lifetime value. By analyzing this data, companies can identify trends, strengths, and areas for improvement in the customer experience. They can then use this information to make data-driven decisions, provide targeted training and support to CX ambassadors, and implement changes to continuously enhance the customer experience they provide.