How can companies measure the impact of their CX ambassadors on customer satisfaction and loyalty, and what strategies can they implement to continuously improve and enhance the customer experience provided by their ambassadors?

Companies can measure the impact of their CX ambassadors on customer satisfaction and loyalty by collecting feedback from customers through surveys, reviews, and social media. They can also track key metrics such as Net Promoter Score and customer retention rates. To continuously improve the customer experience provided by their ambassadors, companies can invest in ongoing training and development programs, set clear performance goals and expectations, and regularly monitor and evaluate ambassador performance. Additionally, companies can incentivize and reward ambassadors for delivering exceptional customer service and fostering positive relationships with customers.