How can businesses measure the impact of their CX ambassadors on driving growth and differentiation in the market, and what key performance indicators should they be tracking to ensure the success of their ambassador program?

Businesses can measure the impact of their CX ambassadors by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and referral rates. They can also analyze the growth in sales and revenue attributed to the ambassador program. Additionally, businesses should monitor social media engagement and brand sentiment to assess the influence of their ambassadors on brand perception and awareness. By tracking these metrics, businesses can ensure the success of their ambassador program and evaluate its effectiveness in driving growth and differentiation in the market.