How can companies measure the impact of their CX ambassadors' engagement efforts on customer satisfaction and overall business performance, and what key performance indicators should be tracked to ensure success across various channels?

Companies can measure the impact of their CX ambassadors' engagement efforts on customer satisfaction and overall business performance by tracking key performance indicators such as customer feedback scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can help companies understand the effectiveness of their CX ambassadors in building positive relationships with customers and driving business outcomes. Additionally, tracking metrics such as response time, resolution rate, and customer sentiment across various channels can provide insights into how well CX ambassadors are engaging with customers and meeting their needs. By analyzing these KPIs, companies can assess the success of their CX ambassador programs and make data-driven decisions to improve customer satisfaction and drive business growth.