How can companies measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance in delivering exceptional customer experiences?

Companies can measure the impact of their CX Ambassadors on customer satisfaction and loyalty through customer feedback surveys, Net Promoter Scores, and monitoring key performance indicators related to customer interactions. To continuously improve their performance, companies can provide ongoing training and development opportunities for CX Ambassadors, implement regular performance evaluations, and gather insights from customer feedback to identify areas for improvement. Additionally, companies can incentivize and reward CX Ambassadors for delivering exceptional customer experiences to motivate and empower them to consistently go above and beyond for customers.