How can companies measure the impact of their CX Ambassadors on customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance?

Companies can measure the impact of their CX Ambassadors on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer feedback, and retention rates. To continuously improve their performance, companies can implement strategies such as regular training and development programs, setting clear goals and expectations, providing ongoing feedback and recognition, and leveraging technology to streamline communication and support processes. Additionally, conducting regular surveys and gathering insights from customer interactions can help identify areas for improvement and ensure that CX Ambassadors are effectively meeting customer needs and expectations.