How can companies measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance in delivering outstanding customer experiences?

Companies can measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer feedback and reviews, and customer retention rates. To continuously improve their performance, companies can implement strategies such as providing ongoing training and development for CX Ambassadors, gathering and analyzing customer feedback to identify areas for improvement, and incentivizing and recognizing exceptional customer service. Additionally, companies can invest in technology that helps CX Ambassadors better understand and meet customer needs, such as CRM systems and customer feedback tools.