How can businesses effectively measure the impact of their CX Ambassadors on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve their performance?

Businesses can measure the impact of their CX Ambassadors on customer satisfaction and loyalty by tracking key metrics such as Net Promoter Score, customer feedback, and retention rates. They can also conduct surveys and gather qualitative data to understand customer perceptions. To continuously improve performance, businesses can provide ongoing training and support for CX Ambassadors, set clear goals and expectations, and regularly review and analyze performance data to identify areas for improvement. Additionally, implementing a rewards and recognition program can incentivize CX Ambassadors to deliver exceptional service and drive positive customer experiences.