In what ways can companies measure the effectiveness of their CX Ambassadors in delivering exceptional customer experiences in a digital-first environment, and how can they use this data to continually improve their customer service strategies?

Companies can measure the effectiveness of their CX Ambassadors by tracking key performance indicators such as customer satisfaction scores, response times, resolution rates, and customer feedback. They can also use tools like customer surveys, social media monitoring, and analytics to gather qualitative and quantitative data on customer interactions. By analyzing this data, companies can identify trends, areas for improvement, and training needs to continually enhance their customer service strategies and ensure their CX Ambassadors are delivering exceptional experiences in a digital-first environment.