In addition to tracking customer satisfaction scores and NPS, what other innovative methods can companies use to gauge the effectiveness of their CX Ambassadors in creating a customer-centric culture and delivering exceptional experiences?
In addition to tracking customer satisfaction scores and NPS, companies can use qualitative feedback from customer surveys, social media listening, and focus groups to gauge the effectiveness of their CX Ambassadors. They can also implement mystery shopping programs to evaluate the consistency of customer service across different touchpoints. Furthermore, conducting regular training and development programs for CX Ambassadors can help ensure they are equipped with the necessary skills and knowledge to deliver exceptional experiences.
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