How can companies effectively measure the impact of their customer service values and expectations on overall customer satisfaction and loyalty?

Companies can effectively measure the impact of their customer service values and expectations on overall customer satisfaction and loyalty by conducting customer surveys to gather feedback on their experiences. They can also track key performance indicators such as customer retention rates, Net Promoter Score, and customer satisfaction scores. Analyzing customer complaints and compliments can provide insights into areas that need improvement or are performing well. Additionally, monitoring social media and online reviews can help companies gauge customer sentiment and identify areas for improvement in their customer service.