How does your company measure and track customer satisfaction levels, and how do you use this data to make improvements and enhance the overall customer experience?

Our company measures customer satisfaction levels through surveys, feedback forms, and customer reviews. We track this data using a customer relationship management system that helps us analyze trends and identify areas for improvement. By regularly reviewing this data, we can make informed decisions on how to enhance the overall customer experience, whether it be through product improvements, better customer service training, or implementing new processes to address customer pain points. Ultimately, our goal is to use this feedback to continuously improve and exceed customer expectations.