How can companies measure the long-term success of customer experience trainings in terms of employee retention and customer loyalty?

Companies can measure the long-term success of customer experience trainings by tracking employee retention rates before and after the training. If retention rates improve, it may indicate that employees are more engaged and satisfied with their roles. Additionally, companies can measure customer loyalty by tracking metrics such as repeat purchases, customer satisfaction scores, and Net Promoter Scores (NPS) over time. By comparing these metrics before and after the training, companies can assess the impact of customer experience training on customer loyalty.