How can companies effectively measure the success of their customer experience strategies in different cultural markets, and what key metrics should they focus on to ensure alignment with both local norms and global brand values?

Companies can effectively measure the success of their customer experience strategies in different cultural markets by utilizing a combination of quantitative and qualitative metrics. Key metrics to focus on include customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and cultural sensitivity feedback. It is important for companies to align these metrics with both local norms and global brand values to ensure that their customer experience strategies resonate with customers in diverse markets. By continuously monitoring and analyzing these metrics, companies can make informed decisions to improve their customer experience strategies and drive success in various cultural markets.