How can companies effectively measure the impact of their customer experience values on overall business success, and what key metrics should be tracked to ensure continued success in creating a customer-centric culture?

Companies can effectively measure the impact of their customer experience values on overall business success by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can provide insights into how well a company is meeting customer expectations and building loyalty. Additionally, companies can use customer feedback, social media monitoring, and customer surveys to gather qualitative data on their customer experience efforts. By consistently tracking these metrics and analyzing the data, companies can ensure continued success in creating a customer-centric culture and drive business growth.