How can organizations measure the effectiveness of customer experience competency in job applicants, and what strategies can be implemented to continually improve this aspect of their workforce?

Organizations can measure the effectiveness of customer experience competency in job applicants by using assessments, interviews, and reference checks to evaluate their past experience and skills in handling customer interactions. To continually improve this aspect of their workforce, organizations can provide ongoing training and development opportunities, gather feedback from customers on employee performance, and implement a mentorship program to help employees learn from experienced customer service professionals. Additionally, organizations can set clear performance metrics and goals related to customer experience and regularly review progress towards these targets.