How can a company effectively measure the success of their efforts in fostering a culture of customer-centricity and continuously improve the customer experience?

A company can measure the success of their efforts in fostering a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also gather feedback through surveys, focus groups, and social media monitoring to understand customer perceptions and areas for improvement. By analyzing data and feedback, companies can identify trends, make data-driven decisions, and implement changes to continuously enhance the customer experience. Regularly reviewing and updating customer-centric initiatives based on feedback and data analysis will help ensure long-term success in fostering a customer-centric culture.