"How can companies effectively measure the impact of customer-centric values on employee performance and overall business success?"

Companies can measure the impact of customer-centric values on employee performance and business success by tracking key metrics such as customer satisfaction scores, employee engagement levels, and revenue growth. Conducting regular surveys and feedback sessions with both customers and employees can provide valuable insights into the effectiveness of customer-centric initiatives. Additionally, analyzing customer retention rates and employee turnover rates can help identify any correlations between customer-centric values and business performance. By aligning employee goals and incentives with customer satisfaction metrics, companies can further ensure that customer-centric values are driving positive outcomes for the business.