How can organizations leverage social media and online reviews to measure the success of their customer-centric approach in impacting customer satisfaction and loyalty?

Organizations can leverage social media by monitoring customer feedback and sentiment on platforms like Facebook, Twitter, and Instagram to gauge customer satisfaction. They can also track online reviews on sites like Yelp and Google to see how customers are rating their products and services. By analyzing this data, organizations can identify areas for improvement and make necessary changes to enhance customer satisfaction and loyalty. Additionally, engaging with customers directly through social media can help build relationships and foster loyalty.