In addition to tracking customer satisfaction scores and NPS, what other innovative methods can companies use to gauge the success of their customer-centric initiatives and ensure they are truly meeting the needs and expectations of their customers?

In addition to tracking customer satisfaction scores and NPS, companies can use customer feedback surveys, social media monitoring, and customer journey mapping to gauge the success of their customer-centric initiatives. By collecting feedback directly from customers through surveys, companies can gain valuable insights into areas for improvement. Social media monitoring allows companies to track customer sentiment and identify any issues or trends that may impact customer satisfaction. Customer journey mapping helps companies understand the end-to-end experience of their customers, allowing them to identify pain points and make necessary adjustments to better meet customer needs and expectations.