How can companies effectively measure the impact of their customer-centric values on overall customer satisfaction and loyalty, and what strategies can be implemented to continuously improve upon these values?

Companies can effectively measure the impact of their customer-centric values on overall customer satisfaction and loyalty by conducting regular customer surveys, analyzing feedback from customer interactions, and tracking key performance indicators such as Net Promoter Score. To continuously improve upon these values, companies can implement strategies such as investing in training for employees to enhance customer service skills, personalizing customer experiences through data analytics, and regularly reviewing and updating customer-centric policies and processes based on customer feedback. By consistently monitoring and adapting to customer needs and preferences, companies can strengthen their customer-centric values and drive greater customer satisfaction and loyalty.