How can companies measure the success of their efforts in creating a customer-centric culture, and what key performance indicators should they track to ensure ongoing prioritization of customer satisfaction and loyalty within their organization?

Companies can measure the success of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rate, and customer lifetime value. They should also monitor metrics related to customer feedback, such as the number of customer complaints resolved and the frequency of positive reviews. By consistently tracking these KPIs and using them to inform decision-making, companies can ensure ongoing prioritization of customer satisfaction and loyalty within their organization.

Keywords

customer-centric culture key performance indicators customer satisfaction loyalty organization prioritization

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