In addition to customer satisfaction scores and NPS, what other innovative methods can companies use to measure the success of their customer-centric culture efforts and ensure long-term customer loyalty and satisfaction?

In addition to customer satisfaction scores and NPS, companies can use customer feedback surveys, social media monitoring, and customer journey mapping to measure the success of their customer-centric culture efforts. These methods provide valuable insights into customer preferences, pain points, and overall satisfaction levels. By continuously gathering and analyzing this data, companies can make informed decisions to improve their products, services, and overall customer experience, ultimately leading to long-term customer loyalty and satisfaction.