In addition to tracking customer satisfaction scores and NPS, what other innovative methods or strategies can companies implement to measure the success of their customer-centric culture and ensure continued improvement in meeting customer needs and expectations?

In addition to tracking customer satisfaction scores and NPS, companies can implement customer journey mapping to understand the end-to-end customer experience and identify pain points. They can also utilize social media monitoring to gather feedback and sentiment analysis to gauge customer perceptions. Furthermore, implementing regular customer feedback surveys, conducting focus groups, and analyzing customer complaints and inquiries can provide valuable insights for continuous improvement in meeting customer needs and expectations. Additionally, utilizing customer success metrics such as retention rate, customer lifetime value, and referral rate can help measure the success of a customer-centric culture.