What strategies can companies implement to measure the effectiveness of their customer-centric culture and track progress over time?

Companies can implement strategies such as conducting regular customer surveys to gather feedback on their experience, analyzing customer retention rates and loyalty metrics, monitoring customer satisfaction scores, tracking customer complaints and resolutions, and using key performance indicators related to customer-centric initiatives. By consistently measuring these metrics over time, companies can assess the impact of their customer-centric culture and make data-driven decisions to continuously improve their customer experience. Additionally, implementing tools like customer relationship management systems can help track customer interactions and behaviors to further evaluate the effectiveness of their customer-centric approach.