How can organizations measure the effectiveness of their customer-centric culture in integrating customer insights over time, and what key metrics should they focus on to track their progress?

Organizations can measure the effectiveness of their customer-centric culture in integrating customer insights over time by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. They can also analyze customer feedback and complaints, conduct regular customer surveys, and monitor social media interactions to gauge customer sentiment. By consistently monitoring these metrics and making data-driven decisions based on customer feedback, organizations can track their progress in becoming more customer-centric and improving overall customer experience.