How can companies effectively measure the success of their customer-centric culture initiatives and track improvements in overall customer satisfaction over time?

Companies can effectively measure the success of their customer-centric culture initiatives by using key performance indicators such as Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score. They can also track improvements in overall customer satisfaction over time by conducting regular customer surveys, analyzing customer feedback, and monitoring customer retention rates. Additionally, companies can use customer journey mapping and customer experience analytics to identify pain points and areas for improvement in their customer-centric initiatives.