How can businesses effectively measure the impact of their customer-centric culture on overall business success and growth?

Businesses can effectively measure the impact of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and net promoter scores. They can also conduct regular customer feedback surveys to gather insights on how well they are meeting customer needs and expectations. Additionally, businesses can analyze sales data to see if there is a correlation between customer-centric initiatives and increased revenue or market share. Overall, by consistently monitoring these metrics and gathering feedback, businesses can assess the impact of their customer-centric culture on overall business success and growth.