What strategies can companies implement to effectively measure the success of their customer-centric culture and track its impact on overall business performance in a dynamic marketplace?

Companies can implement strategies such as conducting regular customer satisfaction surveys, analyzing customer feedback and reviews, tracking key performance indicators related to customer retention and loyalty, and monitoring customer engagement metrics. They can also utilize data analytics tools to track customer behavior and trends, and compare their performance against industry benchmarks. Additionally, companies can establish clear goals and objectives related to customer-centric culture, and regularly assess their progress towards achieving them to measure the impact on overall business performance in a dynamic marketplace.