How can businesses effectively measure the impact of a customer-centric culture on overall customer satisfaction and loyalty, and what strategies can they implement to continuously improve and enhance the customer experience?

Businesses can effectively measure the impact of a customer-centric culture on overall customer satisfaction and loyalty by utilizing key performance indicators such as Net Promoter Score, customer retention rates, and customer feedback metrics. To continuously improve and enhance the customer experience, businesses can implement strategies such as regularly collecting and analyzing customer feedback, investing in employee training and development to enhance customer service skills, personalizing customer interactions, and leveraging technology to streamline processes and make it easier for customers to engage with the business. Additionally, businesses can create a culture of continuous improvement by regularly reviewing and updating customer-centric strategies based on feedback and market trends.