How can companies effectively measure the success and impact of their customer-centric culture on overall customer satisfaction and loyalty, and what steps can they take to continuously improve and enhance their customer service strategies?

Companies can measure the success of their customer-centric culture by tracking key performance indicators such as Net Promoter Score, customer retention rates, and customer satisfaction surveys. They can also conduct regular feedback sessions with customers to gather insights on their experience. To continuously improve their customer service strategies, companies can invest in training programs for employees, implement technology to streamline processes, and regularly review and update their customer service policies based on feedback and data analysis. Additionally, fostering a culture of empathy and empowerment among employees can help ensure consistent and positive customer interactions.