How can companies measure the effectiveness of their efforts in fostering a customer-centric culture, and what key performance indicators should they be tracking to ensure that employees are consistently prioritizing customer satisfaction?

Companies can measure the effectiveness of their efforts in fostering a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, customer retention rates, and customer feedback. These metrics help companies understand how well they are meeting customer needs and expectations. Additionally, monitoring employee engagement, training completion rates, and customer service response times can indicate how well employees are prioritizing customer satisfaction in their daily interactions. Regularly collecting and analyzing data on these KPIs can help companies identify areas for improvement and ensure that a customer-centric culture is maintained.