How can companies effectively measure the success of their customer-oriented behavior strategies and track improvements in employee performance over time?

Companies can effectively measure the success of their customer-oriented behavior strategies by tracking key performance indicators such as customer satisfaction scores, retention rates, and repeat business. They can also gather feedback through surveys, focus groups, and social media to gauge customer perception. To track improvements in employee performance over time, companies can implement regular performance evaluations, set clear goals and objectives, and provide ongoing training and development opportunities. Additionally, utilizing performance management software can help monitor progress and identify areas for improvement.