How can companies effectively measure the impact of their cultural sensitivity training on employee interactions with customers from diverse backgrounds, and what strategies can they implement to continuously improve their communication and customer satisfaction levels?

Companies can measure the impact of cultural sensitivity training on employee interactions with customers by conducting surveys, analyzing customer feedback, and monitoring customer satisfaction levels before and after the training. To continuously improve communication and customer satisfaction levels, companies can implement regular refresher courses, provide ongoing support and resources for employees, encourage open communication and feedback, and create a diverse and inclusive work environment that values cultural differences. Additionally, companies can track key performance indicators related to customer interactions, such as customer retention rates and repeat business, to gauge the effectiveness of their cultural sensitivity training efforts.