How can companies measure the effectiveness of cultural sensitivity training in improving the quality of service provided to diverse customers, and what key performance indicators should they look for to gauge success in this area?

Companies can measure the effectiveness of cultural sensitivity training by tracking customer satisfaction levels before and after the training, conducting surveys or feedback sessions with customers from diverse backgrounds, and monitoring employee behavior and interactions with customers. Key performance indicators to gauge success in this area include increased customer loyalty and retention rates, higher levels of customer referrals and positive reviews, and a decrease in customer complaints related to cultural misunderstandings or insensitivity. Additionally, companies can also look at employee engagement and morale, as well as the overall cultural competency of their workforce, to assess the impact of cultural sensitivity training on service quality.