How can companies measure the effectiveness of their cultural sensitivity training in improving the overall customer experience, and what key performance indicators should they be looking at to track progress and success in this area?

Companies can measure the effectiveness of their cultural sensitivity training in improving the overall customer experience by conducting surveys or gathering feedback from customers about their experience. Key performance indicators to track progress and success in this area include customer satisfaction scores, customer retention rates, and the number of positive reviews or referrals from customers. Additionally, companies can analyze the diversity and inclusivity of their workforce and the cultural competence of their employees as indicators of the impact of cultural sensitivity training on the customer experience.